The Consumer Protection Act, 2008, (CPA), which came into force on 1 April 2011, governs all transactions and interactions with consumers for the provision of goods or services. In the course of providing education and any ancillary services such as access to facilities, accommodation and provision of goods, universities transact with consumers and are therefore also subject to this law. Institutions are required to ensure that their consumers are treated fairly and afforded due rights as prescribed by the CPA. Universities SA developed these guidelines to assist member institutions to observe the CPA in their daily operations and to also to ensure resolution of consumer complaints in a manner that is consistent with the requirements of this law. USAf believes that compliance with the CPA carries reputational benefits for the sector.
Click here to access the Guidelines